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Terms & Conditions

Z GLASS DESIGN LLC
TERMS & CONDITIONS
Effective 2025

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These Terms & Conditions govern all sales, website use, and transactions with Z Glass Design LLC (“Z Glass Design,” “we,” or “us”). By purchasing from our online store or using our website, you agree to these terms.

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1. GENERAL INFORMATION

  • Z Glass Design produces small-batch, handcrafted furniture and glass pieces. Due to the artisan nature of our work, variations in color, texture, thickness, and finish are normal and expected.

  • All product descriptions, pricing, photos, and specifications are subject to change without notice.

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2. PRODUCTS & AVAILABILITY

  • All items sold through our website are pre-designed, small-batch, handcrafted pieces.

  • We do not offer custom orders, modifications, or made-to-order production.

  • Because items are handmade in limited quantities, availability may be limited and products may sell out at any time.

 

3. PAYMENT TERMS

  • Payment in full is required at checkout for all online purchases.

  • We accept major credit cards and other payment methods listed in the online store.

  • Orders will not ship until payment is received in full.

  • Prices shown do not include shipping, taxes, or delivery unless explicitly stated.

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4. ORDER CONFIRMATION

  • After you place an order, you will receive a confirmation email. We may contact you if additional information is needed to process or ship your order.

  • We reserve the right to cancel or refuse any order due to fraud concerns, inventory errors, or other issues. If cancelled, any payment collected will be refunded in full.

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5. HANDCRAFTED VARIATION DISCLAIMER


Every Z Glass Design piece is individually handmade. Natural variation is expected and not considered a defect.

Variations may include, but are not limited to:

  • color shifts

  • irregular thickness

  • subtle surface texture

  • natural bubbles or flow marks in cast glass

  • minor dimensional variation

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These characteristics are inherent to artisan production.

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6. SHIPPING, DELIVERY & FREIGHT DAMAGE

  • Orders ship through third-party freight carriers.

  • Shipping costs are shown at checkout or quoted separately.

  • Risk of loss transfers to the customer when the carrier takes possession of the shipment.

  • Any freight damage must be reported within 72 hours, with photos of packaging and product.

  • Do not discard packaging until inspection is complete.

  • Z Glass Design is not responsible for freight damage or shipping delays.

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7. RETURNS & CANCELLATIONS

  • All sales are final. No returns, cancellations, or exchanges.

  • The only exception is a verified manufacturing defect.

  • Natural variation, bubbles, color differences, or other handcrafted characteristics are not considered defects.

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8. WARRANTY
Z Glass Design warrants products to be free from defects in workmanship for one year from delivery.
This warranty does not cover:

  • normal wear

  • damage during shipping or installation

  • misuse, accidents, or improper handling

  • exposure to moisture, heat, or improper environments

  • natural handcrafted variation

Warranty coverage is limited to repair or replacement at our discretion.

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9. LIMITATION OF LIABILITY

  • Z Glass Design is not liable for indirect or consequential damages related to purchase, use, delivery, or installation.

  • Liability will not exceed the original purchase price.
     

10. INTELLECTUAL PROPERTY

  • All product designs, images, text, and website content are the property of Z Glass Design LLC and may not be used without written permission.

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11. REFERENCES TO DESIGNERS & PRIVATE CLIENTS

  • Mentions of designers, brands, studios, or individuals are factual references to previous work and do not imply endorsement or partnership.

  • All trademarks belong to their respective owners.

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12. WEBSITE USE & INFORMATION DISCLAIMER

  • Website content is provided for general informational purposes only.

  • No guarantee is made regarding accuracy, completeness, or timeliness.

  • Use of the website is at your own risk.

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13. GOVERNING LAW

  • These Terms & Conditions are governed by the laws of the State of Connecticut.

  • Any disputes will be resolved through binding arbitration in Connecticut.

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14. SEVERABILITY
If any term or provision is found invalid, the remaining terms continue in full effect.

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15. CONTACT
Z Glass Design LLC
New York, NY
info@zglassdesign.com

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